Owners and Servicing

Welcome to the family

At Giltrap Volkswagen, we aim to be your one-stop-shop for all your Volkswagen needs from servicing through to tyre replacement, wheel alignments and accessories.

If you think it's time to have your Volkswagen serviced, come and see us at one of our workshops. 

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Volkswagen Service Advantage 

Peace of mind comes as standard when you join the Volkswagen family, thanks to Volkswagen Service Advantage. Whether your Volkswagen is brand new or has been handed down through generations, you will always receive genuine care and transparent pricing.
Our team of experts will make sure your vehicle is properly maintained and you enjoy worry-free motoring for years to come.

Pillars of Service Advantage

Transparent Pricing

Crystal-clear pricing

Our intuitive service-cost calculator shows you the up-front and maximum retail price to service popular Volkswagen models at any specified interval.

You will find the same transparency and helpful advice from our service advisors at any approved service centre across New Zealand. They will help explain any work required so you can be confident that your Volkswagen will be taken care of.

Specialist Tools

Specialist Tools

Our workshop utilises Volkswagen-factory diagnostic equipment, as well as specialist Volkswagen tools to help with removing or fitting parts without damaging your vehicle – this makes for a smooth and efficient operation.

Genuine Parts

Genuine Parts

With a part to match every model, old and new, our genuine range is manufactured precisely to fit, offering the value and quality you expect. We only use genuine Volkswagen parts which also come with a 2 year factory warranty. Genuine parts are sure to fit, sure to perform, and sure to last.

Certified Technicians

Certified Technicians

Certified technicians who do this work every day, know what to look for and how to fix it. Equipped with the latest tools and diagnostic equipment, our certified technicians can diagnose a fault and repair it with genuine parts in a timely fashion. With direct access to the factory that built your Volkswagen, code clearing and software updates can be made on the spot.

The extra mile

The extra mile

Our service waiting area is stocked with complimentary tea and coffee, with access to free Wi-Fi. While you enjoy the amenities, your vehicle will enjoy some TLC as well with a complimentary wash and vacuum. If you decide not to wait with us, we do offer the option of a loan car and pick up/drop off services. Please remember to book this in advance!

State of the art facilities

Your car is an investment and it needs to be properly and carefully maintained regularly by the people who know how to best - with the right knowledge, equipment and tools.

Book a Service

Genuine Accessories

Your drive to the beach, off-road adventure or daily commute can be transformed with high quality Volkswagen Genuine Accessories.

These are perfectly tuned to your Volkswagen, right down to the finest detail, and are produced in strict compliance with Volkswagen standards. Only then can you be certain that every component will interact in perfect harmony.

Learn more about genuine accessories


When you buy a new Volkswagen from an authorised Volkswagen dealership in New Zealand, we'll provide warranty cover to protect you against the repair costs of manufacturing and material defects within the specified warranty period.

If your existing warranty is about to expire, or if you haven’t already got a warranty in place, an Extended Warranty with a range of cover options could ensure peace of mind motoring for years to come.

Learn more about warranties

Volkswagen Roadside Assistance

Available 24 hours a day, 365 days a year, Volkswagen roadside assistance offers peace of mind if the unexpected was to happen. With our comprehensive cover, a roadside breakdown doesn't have to cause you any further distress.


Learn more about Roadside Assistance

Collision Repair

If your Volkswagen is damaged in an accident, our Approved Collision Repair Network is committed to getting you back on the road with the assurance of Volkswagen's rigid standards for workmanship, quality and integrity.

Contact us to find out more about Approved Collision Repair

Locations & Opening Hours

Giltrap Volkswagen | Grey Lynn

100 Great North Road, Grey Lynn, Auckland 1021

Monday - Friday: 8am - 6pm
Saturday: 9am - 5pm
Parts & Service
Monday - Friday: 7:30am - 5:30pm
Saturday: 8:30am - 12:30pm
Email: info@giltrapvolkswagen.co.nz 
Call: 09 360 3200

Giltrap Botany

Giltrap Botany | Service Centre

13 Nandina Avenue, Botany, Auckland 2013

Parts & Service: 
Monday - Friday: 7:30am - 5pm
Saturday - Sunday: CLOSED
Email: info@giltrapbotany.co.nz
Call: (09) 265 0336

Have a question?

Speak to our service team.